Retail Security Officer
Full Time
Key Holding Officers
Our roles
Security
Posted 4 weeks ago
Licensed responders to out-of-hours alarm activations — trusted with keys to sites that demand discretion.
The role
Key Holding Officers respond to out-of-hours alarm activations on behalf of clients who do not want their staff or owners called out overnight. The officer attends the site, conducts a full external and internal sweep, liaises with police where needed, secures the property, and provides the client with a full incident report. Most call-outs are false alarms; some are not.
Who it suits
The role suits independent workers who are composed responding to unknown situations and disciplined with key management and reporting. It is well-suited to Mobile Patrol officers who want a more responsive role, and to those who prefer being the first responder when something goes wrong.
A typical shift
On-call rotations rather than fixed shifts — typically a defined geography with a guaranteed response time (often 20 to 45 minutes from alarm). The officer attends, sweeps the site, secures entry points, liaises with police, completes the incident report, and returns keys to the client per the agreed procedure. Some shifts run zero call-outs; some run several.
Requirements & expectations
- SIA Security Guard or Door Supervisor Licence — mandatory and current
- Full UK driving licence with no current bans
- Right to work in the UK and Enhanced DBS where sites require
- Independent working and confidence at unknown-condition arrivals
- Strong written English for incident reports
- Composed communication with police and emergency services
- Discreet handling of keys and access credentials
Skills you’ll gain
- Alarm-response procedure and police-liaison competence
- Confidence handling unknown-condition arrivals
- Discretion with keys, codes, and client confidentiality
- A path into Mobile Operations Supervisor and Account Manager roles
Where you could work
Conifer holds keys for commercial estates, retail sites, schools, vacant properties, and small-business clients across London. We match officers to geographies they know and response routes they can run inside the contracted time.
About Conifer
Conifer isn't another agency. We're the partner businesses call when reliability matters, when fit matters, and when "good enough" isn't good enough. We look after our people, take care of the compliance behind the scenes, and pick up the phone when you need us — every shift, every site, every time.
