Conifer is currently recruiting an experienced and enthusiastic Reservation Agent to join the Reservations team at a prestigious 4-star hotel in Royal Victoria Dock, London.
This is an excellent opportunity for someone with previous hotel reservations experience, strong organisational skills and a passion for delivering exceptional customer service.
Key Responsibilities
As a Reservation Agent, your responsibilities will include:
Processing direct and online travel agent bedroom reservations and booking enquiries via telephone and email.
Handling guest enquiries professionally, ensuring all requests are dealt with promptly and efficiently.
Accurately inputting and managing reservations, payments, cancellations and amendments.
Monitoring hotel room availability and ensuring inventory is kept up to date across different booking platforms and extranets.
Processing no-shows and cancellations through third-party booking systems.
Conducting daily arrival checks and assisting with group bookings.
Converting reservation enquiries into confirmed bookings and encouraging direct bookings wherever possible.
Maintaining excellent guest relations and recognising VIP guests, regular customers, travel agencies and corporate clients.
Promoting hotel packages, special offers and upselling opportunities to maximise revenue.
Ensuring all bookings and payments are processed accurately and in accordance with hotel policies.
Assisting with administrative duties, including checking and preparing commission invoices.
Maintaining effective communication and positive working relationships with all hotel departments.
Following hotel procedures, internal standards and GDPR requirements.
Requirements & Skills
Previous experience in a hotel reservations role
Good knowledge of hotel reservation systems.
Experience using Opera is advantageous. Knowledge of Mews PMS would also be beneficial.
Strong organisational skills and excellent attention to detail.
Excellent written and verbal communication skills in English.
A warm, friendly and professional personality.
A positive attitude, willingness to learn and ability to use initiative.
Ability to work efficiently in a busy hotel environment.
A flexible approach to working hours, including occasional weekend shifts.
Ability to work in the UK.
Working Hours
Monday to Friday: 09:00 – 18:30.
Some Saturdays/weekends: 09:30 – 15:30.
Shifts will be rotated within the Reservations team to ensure appropriate coverage. You will not be expected to cover these hours alone.
Additional Information
The hotel's Property Management System (PMS) is Mews, not Opera. Previous Opera experience will be advantageous and will help you adapt to the Mews system, with appropriate guidance and training provided.
Job Details
Location: Royal Victoria Dock, London, E16
Pay Rate: £13.26 per hour
Position: Full-Time
Working Hours: Monday to Friday, with occasional Saturdays/weekends.
Join Our Team!
If you have previous hotel reservations experience and are looking for an exciting opportunity to develop your career within a welcoming and professional hotel environment, we would love to hear from you.
Apply today and become part of the Conifer team!
