Conifer is looking for an experienced, professional and customer-focused Hotel Receptionist to join the team at a prestigious 4-star hotel located on the Royal Victoria Dock, E16.

The Role

As a Hotel Receptionist, you will be responsible for providing a welcoming and professional first impression to guests, ensuring a smooth and efficient front desk operation.

Key Responsibilities

• Welcoming guests and managing check-in and check-out procedures.
• Handling guest enquiries, requests and complaints professionally.
• Managing reservations and updating guest information.
• Answering telephone calls and responding to emails.
• Ensuring a high standard of customer service at all times.
• Working closely with other hotel departments to ensure guest satisfaction.

Requirements

• Strong previous experience in a hotel reception role is essential.
• Excellent communication and customer service skills.
• Good working knowledge of the OPERA system is essential.
•  Experience with Mews or other hotel property management systems would be beneficial but is not essential, as training can be provided.
• A professional, friendly and organised approach.
• Flexibility and the ability to work as part of a team.

Working Hours & Pay

• Position: Full-time
• Working pattern: 5 days per week
• Shift: 09:00–17:00
• Pay rate£13.26 per hour
• Location: Royal Victoria Dock, E16

If you have solid hotel reception experience and are passionate about delivering excellent guest service, we would love to hear from you!

Apply now and become part of the Conifer team!

Hotel Receptionist